What's your response time for Friendship emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Friendship the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
We give every Friendship customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
We hold an active MD contractor license and full insurance coverage, and we'll provide proof of both on request — most Friendship customers ask, and we expect that.
What emergency roofing services are available in Friendship?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Friendship customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Friendship take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Friendship?+
We do these regularly for Friendship homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Friendship too?+
We serve Friendship and the surrounding communities throughout Friendship, MD — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
